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Wysłany: Nie 16:07, 13 Mar 2011
Temat postu: CUSTOMER RELATIONSHIPS – EXCEEDING EXPECTATIONS
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If you are basing your relationship with your customers only on transactions,
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People can be fickle customers; they may go where the deal is,
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, when you shop for everyday items at a grocery store that does not “wow” you,
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, when there is a grocery store that you are in love with, you might find yourself justifying paying a higher price and continuing to shop there because there is something that makes it a wonderful experience. It might be because the staff knows you by name. It might be the way the staff treats you. As a customer,
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Creating customer relationships is a true wealth-generation vehicle because it creates customer loyalty. Like most effective strategies,
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, it takes some thought and effort. Consider what you can do to create more dynamic and sustained customer interactions within your world. How can you add true value to the lives of your customers?
This is an integral aspect of business: building relationships with your customers. Customer satisfaction and loyalty are directly tied to your ability to convey value in those relationships. The magic is in the touch point. While you do not need to be there to personally perform each task,
Have You Ever Asked, “Why Don’t Others Ever Appreciate What I Do For Them ”
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, you do need to ensure each contact made with your customers consistently exceeds their expectations. This means you need to have systems in place in your business to ensure every experience with your company and staff is a fantastic one.
Create a relationship with them by adding value to their lives
Make doing business with you a wonderful experience
Reaching out through regular communication
Understanding their Dangers, Opportunities,
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Going the extra distance and consistently exceeding their expectations
Establishing systems,
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