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Wysłany: Pon 6:09, 28 Mar 2011
Temat postu: Air Max 2011 Shoes How Invisible Communica
The butterflies in our supervisor's stomach give way to cautious optimism as he enters his superior's office,
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Our Mr Brown has been rather unhappy of late. The economic downturn hasn't touched our company yet.
Business, in fact,
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, is booming. Mr Brown has no complaints about that, for he's a devoted worker, to say the least, and he's gratified to be a key player in his firm's success. He has never been one to panic at the prospect of hard work.
He pauses for the proverbial two seconds that seem like an eternity. What's the matter? Has Mr Thompson, who never forgets anything, only just remembered something important?
Let's take a look at an incident in the working lives of two very special imaginary characters - Mr Thompson, Chief Operating Officer of a flourishing corporation, and his work supervisor, Mr Brown..
Today is the day that has been set down for the verdict to be delivered.
But what we don't appreciate enough is the plethora of forms of metaphorical noise. In the workplace, for example, we often find conflicting thoughts competing for attention.
Then again, many executives fail to realize the extent to which distrust can distort messages. A manager who routinely insists that every printing order is urgent, is not too likely to find receptive ears when time really is of the essence.
Knocking on Mr Thompson's door,
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, he explained that, in the long run, a hefty raise would be in the company's interest as much as his own. In return, moreover, he would be very happy to take on extra responsibilities.
''Ah, Mr Brown, good to see you!''
''Look, I'm sorry, I didn't have a chance to discuss that matter with Mr Hodgkinson yet, but I have some important information in connection with our machinery problems. Can you make a note of a few things?''
Our COO seemed more than sympathetic. The vice president in charge of the budget was out of the country at that moment, but Mr Thompson promised to raise the matter immediately on the VP's return. In all probability, his consent would be a mere formality.
Obviously, if we want our communication to be effective, we have to be continually on our guard to detect such noise, whatever the source. When we find it, we must drown it out. Or better still, eliminate it altogether.
This is a day for which Mr Brown has been waiting in very keen anticipation. Why?
The butterflies in our supervisor's stomach give way to cautious optimism as he enters his superior's office. He has faith in the justice of his cause, and isn't Mr Thompson on his side?
He or she doesn't know this instruction has triggered an unexpected stimulus: ''File? Yes, I must remember to stop by the store on the way home to pick up a nail
Many kinds of interferences or disturbances can confuse a message. Communication specialists call them ''noise.'' A noise is anything that competes against communication.
Then what's the problem? Simply this: relative to the time and energy he has invested in his job, Mr Brown is underpaid. Period.
But a few weeks ago, he took the bull by the horns.
Of course, before we can overcome such barriers, from wherever they come, we must be able to recognize them. When they take the form of literal noise, they're usually easy enough to distinguish.
The kind of emotional blackout the work supervisor is now experiencing is an obstacle to effective communication as real as it's inta
But Mr Brown, the epitome of conscientiousness, is as human as the next person. He's hardly in a state for mental notes.
Mr Thompson's warm smile suddenly freezes in mid-air. His face seems to change color - or perhaps we're just imagining it?
Most business executives (and their secretaries!) are familiar with this type of scenario: the boss may call for a certain file from the filing cabinet, and be quite amazed that this simple request turns out to be so problematic.
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